We understand that shopping online can be a bit challenging when you can't see or even try on the items that you are buying.
So we try to make the return process as easy and convenient to you as possible.
We accept returns and exchanges on all unworn and unwashed merchandise within 21 days.
The 21 days are counted from the date of purchase to the date on the postage return label. Items must be received in the same condition they were delivered. All original tags must be attached.
Returns and exchanges apply to full priced items only.
All discounted sale items are FINAL SALE and non-refundable and non-exchangeable.
All accessories are returnable but non-exchangeable.
We pack each order with care insepecting any damages. If you happen to receive a damaged good, please contact us as soon as possible so that we can resolve the problem.
For your convenience, we offer online processing of returns.
To process a return, visit the myaccount section and click on the order you would like to return.
If the order is eligible for return, you will see a return / exchange button.
You can click on this to print your pre-paid return label.
If you choose to use our return label we will deduct $7.00 from your refund.
If you would like to use your own shipping, please note that we are not responsible for any lost or delayed packages. You can use any reliable trackable mailing service and ship back your order with your invoice or order number included inside the package to:
Chloe Loves Charlie Returns:
7004 Blvd East 40A
West new York, NJ 07093
If you were charged any shipping costs on your initial order this amount will not be refunded.
Please contact us if you have any questions or concerns.
1-877-710-0838 Monday – Friday 7-5pm EST
Sorry, due to high shipping cost, we currently do not accept returns and/or exchanges from locations outside the continental United States.